To them, the ‘dream’ is shipping that’s convenient, speedy, affordable, and dependable. Particularly around the type of shipping and delivery experience they want from you. As an e-commerce business owner, you probably receive a lot of demands from your customers. Although FedEx can deliver packages on Saturdays and Sundays, schedules, fees and timings vary depending on what service you use. However, businesses must consider potential challenges such as higher operational costs from outsourcing, possible customer confusion due to multiple options, restrictions on certain delivery types, and the requirement for packages to be picked up within 5 business days when using FedEx Hold at Location. Pricing varies, with some services charging a $16 flat fee for Saturday deliveries and others applying per-pound rates.ĭelivery times range from same-day to within 7 business days, depending on the service. Tools like ShipperHQ can help customize shipping strategies. What’s Next in E-Commerce: 6 Trends Shaping the Future.FedEx’s weekend delivery, available via FedEx Ground service, covers most of the U.S., offering a versatile solution for e-commerce businesses without in-house delivery. It also helps FedEx minimize delivery attempts to recipients who may not be at home. Customers get more peace of mind through the traceability of their package on their mobile device as well as an enhanced online shopping experience. In an increasingly competitive online marketplace, FDMi helps e-tailers, especially SMEs, provide a differentiated service offer. The integration of WhatsApp into FDMi is a win-win for all participants in the e-commerce ecosystem. “This service enhancement that allows two-way engagement is another example of how we are working at the intersection of our digital and physical networks to create differentiated, customer-centric service experiences.” Integrating social platforms of choice like WhatsApp into our digital solutions gives an added boost to the convenience we can offer to e-commerce customers,” said Salil Chari, senior vice president, Marketing and Customer Experience, AMEA. “We know that consumers have an increasing preference for personalized delivery services. Recipients can message and chat with FedEx directly as well as access tracking status and re-direct options with the click of a button directly in the WhatsApp chat window. FedEx uses a META verified WhatsApp business account which helps mitigate the risk of recipients responding to scams perpetrated on WhatsApp using the FedEx brand. Recipients expecting inbound deliveries receive a WhatsApp notification from FedEx upon shipment pickup. With such high penetration in each market, the integration of WhatsApp into FDMi makes it a much more effective solution for e-tailers to offer to their shoppers. In Australia and New Zealand, the WhatsApp platform is used by around 40% of the population and by more than one in four Filipinos. Over 80% of the population over the age of 16 in Hong Kong, India, Indonesia, Malaysia, Singapore and the UAE use it, making it the most favoured social media platform in each market. The WhatsApp instant messaging social media platform has 2 billion active monthly users globally. E-tailers using the solution can offer their residential customers the ability to pick the timing and location of their deliveries to fit their schedule – and change the delivery address when the shipment is in transit – giving them extra flexibility at no extra cost. The integration of one of the world’s most popular instant messaging apps into the FedEx® Delivery Manager International (FDMi) e-commerce solution is being launched in nine markets in the Asia Pacific, Middle East and Africa (AMEA) region – Australia, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore and the United Arab Emirates (UAE).įDMi is an interactive e-commerce delivery solution that provides customizable delivery options and alerts. (NYSE: FDX) and one of the world’s largest express transportation companies, is enhancing its services with delivery notifications and personalized options now available on WhatsApp. Hong Kong SAR, China, Octo– FedEx Express, a subsidiary of FedEx Corp.
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